Terms of Use

The information, content, images, graphics, product descriptions, and other materials available on this website are provided for general informational and educational purposes only. While Biosash Business Pvt. Ltd. makes every reasonable effort to ensure that the information published on this website is accurate, current, and reliable, we do not warrant or guarantee its completeness or accuracy. Users are advised to seek professional advice from qualified healthcare practitioners or other appropriate professionals before relying on any information provided on this website. Neither Biosash Business Pvt. Ltd. nor its directors, employees, affiliates, or website developers shall be liable for any loss, damage, or consequences arising from the use of, or reliance upon, the information contained on this website.

The products offered by Biosash are nutraceuticals, dietary supplements, herbal wellness products, and cosmeceuticals intended to support general health and well-being. These products are not intended to diagnose, treat, cure, or prevent any disease and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

The information published on this website is based on available scientific literature, traditional knowledge, published research, and ingredient-specific studies available at the time of publication. Individual results may vary depending on factors such as age, lifestyle, diet, medical history, and regular product usage.

Customers who are pregnant, nursing, under medical supervision, suffering from any medical condition, taking prescription medication, or planning to administer any Biosash product to children should consult a qualified physician or healthcare professional before using any product.

Unless otherwise expressly stated, all intellectual property rights in the content of this website, including but not limited to text, graphics, photographs, logos, product images, videos, illustrations, icons, documents, presentations, designs, software, trademarks, and other materials, are owned by or licensed to Biosash Business Pvt. Ltd. No part of this website may be copied, reproduced, modified, distributed, transmitted, displayed, published, stored, or otherwise used in any form without the prior written permission of Biosash Business Pvt. Ltd. Any unauthorised use may result in appropriate civil and criminal legal action under applicable laws.

This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000, the rules made thereunder, and other applicable laws as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signature.

These Terms of Use are published in accordance with applicable provisions of the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable laws governing electronic records, websites, and online services in India.

The website www.biosash.com is owned and operated by Biosash Business Pvt. Ltd., a company incorporated under the Companies Act, having its registered office at Plot No. 6, Gurukul Industrial Area, Sector 38, Faridabad – 121003, Haryana, India.

Throughout these Terms of Use, the terms "you", "your", or "user" refer to any individual or legal entity accessing, browsing, registering on, purchasing from, or otherwise using this website or any services provided through it. The terms "Biosash," "Company," "we," "our," and "us" refer to Biosash Business Pvt. Ltd., including its subsidiaries, affiliates, successors, and authorised representatives where applicable.

Your access to and use of this website is subject to your acceptance of these Terms of Use. By creating an account, browsing the website, placing an order, submitting an enquiry, or otherwise using any feature or service available on the website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use and all applicable policies published on the website.

If you do not agree with any provision of these Terms of Use, you should discontinue the use of this website immediately.

Biosash reserves the right to modify, amend, update, or replace these Terms of Use at any time without prior notice. Any revised Terms shall become effective immediately upon publication on the website. Continued use of the website after such publication shall constitute your acceptance of the revised Terms.

Subject to your compliance with these Terms of Use, Biosash grants you a limited, non-exclusive, non-transferable, and revocable right to access and use this website solely for your personal, lawful, and non-commercial purposes.

By using this website, you also agree to be bound by the following policies, which form an integral part of these Terms of Use:

• Product Return & Refund Policy
• Privacy Policy
• Product Shipping Policy
• Disclaimer
• Cookie Policy (where applicable)
• Any other policies or guidelines published on the website from time to time.

Eligibility for Website Use

Use of the Website is available only to persons who are legally competent to enter into binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents, and persons otherwise disqualified by law, are not eligible to use the Website.

If you are under the age of 18 years, you shall not register an account on the Website or purchase any products except through your parent or legal guardian, who may register on the Website or transact as a Guest User. Biosash Business Pvt. Ltd. reserves the right to suspend or terminate your registered account and refuse access to the Website if it is brought to our notice, or otherwise discovered, that you are under the age of 18 years.

Your access to and use of the Biosash website www.biosash.com and related websites, services, and tools, shall be governed by these Terms of Use, together with the Privacy Policy, Product Return & Refund Policy, Product Shipping Policy, Disclaimer, and other policies published on the Website from time to time.

Business Entity Registration: If you are registering on behalf of a company, partnership, organisation, or any other business entity, you represent and warrant that you are duly authorised to accept these Terms of Use and have the legal authority to bind such entity to these Terms.

Guest User: If you choose to transact as a Guest User, certain features and services available to registered users may not be accessible to you. These may include order history, saved addresses, personalised recommendations, promotional benefits (where applicable), and other account-based features. To access the complete range of Website services and features, you may create a registered account.

Account / Registration Obligations

If you register an account on the Website, you are responsible for maintaining the confidentiality of your User ID and Password and for restricting access to your computer, mobile device, and other devices used to access the Website. If you use the Website as a Guest User, you are responsible for maintaining the confidentiality of your email address, mobile number, and any verification credentials used to access or transact on the Website.

You are solely responsible for all activities carried out through your registered account or Guest User credentials, as applicable. As a Guest User, you shall also ensure the security and possession of the mobile device and contact details used to access the Website or purchase products through the Website.

You agree to:

(i) Provide true, accurate, current, and complete information about yourself as requested during registration or while transacting as a Guest User (such information being referred to as the "Registration Data");
(ii) Not include any personal contact information, including email addresses or mobile numbers, in your User ID while registering on the Website;
(iii) Maintain and promptly update your Registration Data so that it remains true, accurate, current, and complete at all times;
(iv) Immediately notify Biosash Business Pvt. Ltd. of any unauthorised use of your User ID, Password, registered account, or any other breach of security; and
(v) Ensure that you log out of your registered account at the end of each session, particularly when using a shared or public device.

If you provide any information that is false, inaccurate, incomplete, or outdated, or if Biosash Business Pvt. Ltd. has reasonable grounds to believe that such information is false, inaccurate, incomplete, or not in accordance with these Terms of Use, Biosash Business Pvt. Ltd. reserves the right to suspend, terminate, or restrict access to your registered account and deny access to the Website or any of its services without prior notice.

Biosash Business Pvt. Ltd. shall not be liable for any loss or damage arising from your failure to comply with the obligations contained in this section or from your failure to maintain the confidentiality and security of your account credentials.

Electronic Execution and Communications

When you use the Website or send emails, enquiries, messages, or other communications to Biosash Business Pvt. Ltd., you acknowledge and agree that you are communicating with us through electronic records.

You consent to receive communications from Biosash Business Pvt. Ltd. electronically, including by email, SMS, WhatsApp, telephone, or by posting notices on the Website, where applicable.

You agree that all agreements, notices, disclosures, invoices, policies, and other communications provided to you electronically shall constitute valid legal communication and satisfy any legal requirement that such communication be in writing.

Limitation of Liability

To the fullest extent permitted under applicable law, Biosash Business Pvt. Ltd., its subsidiaries, affiliates, associates, directors, officers, employees, agents, service providers, suppliers, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, goodwill, business opportunities, use, data, or other intangible losses arising out of or in connection with your access to or use of the Website, its products, services, or these Terms of Use, whether arising in contract, tort (including negligence), strict liability, or otherwise.

In any event, the total liability of Biosash Business Pvt. Ltd. arising out of or relating to your use of the Website or any purchase made through the Website shall not exceed the amount actually paid by you, if any, for the product or service giving rise to such claim.

While Biosash Business Pvt. Ltd. makes reasonable efforts to ensure that the information available on the Website is accurate, reliable, complete, and up to date, neither Biosash Business Pvt. Ltd. nor its associates, affiliates, service providers, or technology partners make any representation or warranty regarding the accuracy, reliability, completeness, timeliness, or uninterrupted availability of any content, information, software, text, graphics, links, communications, products, or services provided through the Website.

Accordingly, Biosash Business Pvt. Ltd. shall not be liable for any monetary or other loss or damage arising from:

(a) Any delay, failure, interruption, corruption, or loss of data or other information transmitted in connection with the use of the Website;
(b) Any interruption, technical malfunction, system failure, or errors in the operation or availability of the Website;
(c) Any unauthorised access to or use of your account resulting from your failure to maintain the confidentiality of your login credentials; or
(d) Your reliance on any information available on the Website without obtaining appropriate professional or medical advice where required.

Indemnity

You agree to indemnify, defend, and hold harmless Biosash Business Pvt. Ltd., its parent company, subsidiaries, affiliates, associates, directors, officers, employees, agents, authorised representatives, service providers, technology partners, and licensors, from and against any and all losses, liabilities, damages, claims, demands, actions, costs, and expenses (including reasonable legal fees and attorneys' fees) arising out of or relating to:

(a) Your breach or non-compliance with these Terms of Use or any policies incorporated herein by reference;
(b) Your violation of any applicable law, rule, regulation, or governmental requirement;
(c) Your infringement or alleged infringement of any intellectual property, privacy, or other legal rights of any third party;
(d) Any false, inaccurate, misleading, or incomplete information provided by you;
(e) Your misuse of the Website, its products, services, or any content available through the Website; or
(f) Any claim, demand, or legal proceeding brought by a third party arising from or relating to your use of the Website or your breach of these Terms of Use.

This indemnity obligation shall survive the termination of your account, your use of the Website, and the termination or expiration of these Terms of Use.

6. General

6.1 Relationship of the Parties
Nothing contained in these Terms of Use shall be construed as creating any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between you and Biosash Business Pvt. Ltd. You shall have no authority to represent, act on behalf of, or bind Biosash Business Pvt. Ltd. in any manner whatsoever.

6.2 Notices
Unless otherwise expressly stated, all notices, legal correspondence, or communications intended for Biosash Business Pvt. Ltd. shall be sent to:

Legal Department
Biosash Business Pvt. Ltd.
Plot No. 6, Gurukul Industrial Area, Sector 38, Faridabad – 121003, Haryana, India.
Email: info@biosash.com

Notices sent electronically to the email address registered with your account shall be deemed to have been received within twenty-four (24) hours of transmission, unless the sender receives notification that the email could not be delivered.

Alternatively, Biosash Business Pvt. Ltd. may send notices to you by registered post, courier, or any other legally recognised mode of communication using the address or contact details provided during your registration or while placing an order. Such notice shall be deemed to have been received three (3) days from the date of dispatch.

6.3 Severability
If any provision of these Terms of Use is held to be invalid, illegal, or unenforceable by any court or competent authority, such provision shall be deemed severable and shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue to remain in full force and effect.

6.4 Entire Agreement
These Terms of Use, together with the Privacy Policy, Product Return & Refund Policy, Product Shipping Policy, Disclaimer, and any other policies published on the Website from time to time, constitute the entire agreement between you and Biosash Business Pvt. Ltd. regarding your access to and use of the Website and supersede all prior communications, understandings, or agreements relating to the same subject matter.

6.5 Assignment
You may not assign, transfer, or otherwise delegate any of your rights or obligations under these Terms of Use without the prior written consent of Biosash Business Pvt. Ltd.

Biosash Business Pvt. Ltd. may assign or transfer its rights and obligations under these Terms of Use, in whole or in part, to any affiliate, successor, or other entity without obtaining your prior consent.

6.6 Dispute Resolution
Biosash Business Pvt. Ltd. is committed to providing a satisfactory customer experience. In the event of any concern, complaint, or dispute relating to the Website, products, services, or any transaction with Biosash, customers are encouraged to first contact our Customer Support Team to seek an amicable resolution.

How is a dispute resolved?

If any disagreement arises in relation to your use of the Website or any transaction, you may raise your concern by writing to:

Email: info@biosash.com

Biosash Business Pvt. Ltd. will make reasonable efforts to acknowledge and resolve genuine complaints within a reasonable timeframe.

Arbitration

If any dispute, controversy, or claim arises between you and Biosash Business Pvt. Ltd. during your use of the Website or thereafter, in connection with the validity, interpretation, implementation, or alleged breach of these Terms of Use or any policies incorporated herein by reference, the parties shall first make reasonable efforts to resolve the dispute amicably through mutual discussions.

If the dispute cannot be resolved amicably within a reasonable period, it shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall be conducted by a sole arbitrator appointed by mutual consent of the parties. If the parties are unable to mutually appoint an arbitrator, the appointment shall be made in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be New Delhi, India, and the arbitration proceedings shall be conducted in the English language. The arbitral award shall be final and binding upon both parties.

Governing Law and Jurisdiction

These Terms of Use and all policies incorporated herein by reference shall be governed by and construed in accordance with the laws of India.

Subject to the Arbitration Clause set out above, any dispute arising out of or in connection with these Terms of Use, your use of the Website, or any transaction with Biosash Business Pvt. Ltd. shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, India.